GatherEcho (gatherecho.com) operates this service. In these pages, “GatherEcho,” “we,” and “us” mean GatherEcho. You can reach us at support@gatherecho.com. A “host” is the person who creates and pays for an album; a “guest” is anyone who uses an album’s link or QR code.
We want you to be happy with your album. Here is how refunds work.
1. Full refund before your event
If you change your mind, email us within 30 days of purchase and before your event date, and we will refund you in full, no questions asked.
2. Problems after your event
If a technical problem on our side keeps your album from working as described and we can’t fix it, we will offer a full or partial refund depending on the impact. Duplicate purchases are always refunded in full.
3. Free and promotional albums
Albums created with a promotion code that covered the full price have no charge to refund.
4. How to request a refund
Email support@gatherecho.com from the email address used at checkout, with your album name or link. We aim to reply within two business days. Approved refunds go back to the original payment method through Stripe and usually appear within 5–10 business days, depending on your bank.
5. Your photos after a refund
A refund does not automatically delete your album, so a billing change can never erase your memories by surprise. We will ask whether you want the album closed and deleted, and give you time to download everything first.
6. Your rights
This policy does not limit any rights you have under consumer protection law.